Refund Policy for Online Courses
We strive to provide high-quality online courses and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted, in compliance with India’s Consumer Protection Act, 2019, which mandates fair refund practices for digital products like online courses. Refunds are processed on a case-by-case basis, and we reserve the right to deny requests that violate these terms. Please read carefully before purchasing.
- Eligibility for Refund: If you have not accessed or viewed any course videos, you are eligible for a full refund within 7 days from the date of purchase. This is the minimum period allowed under applicable consumer laws to allow for a cooling-off period. To request a refund, contact us via email or WhatsApp with your purchase details.
- No Refund After Viewing Content: If you have viewed the first video and proceeded to play the second video (or any subsequent content), no refund will be provided. This is to prevent misuse, as many users consume the material, learn from it, and then attempt to request refunds. Once content is accessed, it is considered delivered and non-refundable.
- Technical Issues and Support: If you encounter any difficulties in accessing or viewing the course videos (e.g., website glitches or playback errors), please contact us immediately via WhatsApp at +91-8000-211-786. We will resolve the issue by providing alternative access, such as sending videos directly via email or another secure method, to ensure you can view the content without problems. Refunds will not be issued solely for technical issues if we can provide a workable solution.
- Refund Process: Approved refunds will be processed within 7-10 business days via the original payment method. Any applicable transaction fees or taxes may be deducted. We do not offer partial refunds or exchanges unless required by law.
- Exceptions and Final Notes: Refunds are not available for downloadable resources, bonuses, or if the course has been completed. We may amend this policy at any time, and continued use of our services implies acceptance. For any disputes, jurisdiction lies in Lucknow, Uttar Pradesh, India. If you have questions, reach out to us before purchasing to avoid issues.
This policy ensures transparency and protects both parties. Thank you for choosing our courses! 😊